Crash caused by LIBEAY32.dll in 3.1.5

Crash caused by LIBEAY32.dll in 3.1.5

Postby HVGS » Fri Jan 30, 2015 6:01 am

Since updating to version 3.1.5, I am seeing the following error randomly that crashes Ability.
This is happening on more than one server and seems to be load related to an extent.
On the server with more load it generally crashes once a day or so. But have seen it crash twice in quick succession.

Any ideas ?

Thanks
Phil

Faulting application name: amsmain.exe, version: 3.1.5.0, time stamp: 0x547480a2
Faulting module name: LIBEAY32.dll, version: 1.0.1.10, time stamp: 0x543e8668
Exception code: 0xc0000005
Fault offset: 0x0000a5ce
Faulting process id: 0x1b88
Faulting application path: C:\Program Files\Code-Crafters\Ability Mail Server 2\amsmain.exe
Faulting module path: C:\Program Files\Code-Crafters\Ability Mail Server 2\LIBEAY32.dll
HVGS
 
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Re: Crash caused by LIBEAY32.dll in 3.1.5

Postby Code Crafters » Fri Jan 30, 2015 12:17 pm

Did you allow the update to re-install the C++ redistributable runtime? If not then the version of the dlls available won't be right. Try re-installing again including the C++ runtime. We're running this version with no crashes at all yet.
Code Crafters
 
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Re: Crash caused by LIBEAY32.dll in 3.1.5

Postby HVGS » Fri Jan 30, 2015 11:48 pm

Not 100% sure about the runtime. I have reinstalled on the heaviest loaded server (runtime definitely installed this time).

Will see how it goes.

Thanks
Phil
HVGS
 
Posts: 33
Joined: Wed Jan 30, 2008 6:02 am

Re: Crash caused by LIBEAY32.dll in 3.1.5

Postby HVGS » Mon Feb 02, 2015 4:14 am

Sorry to report that installing the runtime did not fix the issue. We are still getting the same error in this module.

This is on a heavily loaded server i.e 300+ concurrent IMAP connections

Regards,
Phil
HVGS
 
Posts: 33
Joined: Wed Jan 30, 2008 6:02 am

Re: Crash caused by LIBEAY32.dll in 3.1.5

Postby Code Crafters » Mon Feb 02, 2015 11:26 am

Try uninstalling all versions of the C++ redistirbutable and re-installing 3.1.5 again to make dead sure the right version is being used. Libeay32.dll is OpenSSL and it's the only thing that relies on the C++ redistributable being the correct version.
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