Problems with White List

[mrsNickerbater]

Hi - I've pretty much setup my spam filtering using the Baesian filter as mentioned in a few posts and filtering works ok apart from the odd false +ve - however after enabling the white list, when i send a mail [from a thunderbird client] the mail seems to hang with the progress/sending bar just permanently on the screen [it doesn't freeze though so i can stop the mail going] -

If i untick 'Enable White List' - its all works ok - NB- -'Bypass spam...relaying access...' is also ticked.

Has anyone got any ideas whats causing this? -

Thanks, Martin.

[Code Crafters]

You said that enabling the white list causes the delay but I would have expected that bypassing SPAM filtering would stop any delay caused by various SPAM filters. Make sure you don't have transactions delays turned on as this would cause delays when sending. You can also check the SMTP logs to find the exact error given when the delay occurs which I can then explain the meaning of in detail. We recommend the following SPAM filtering setup:

Basic Filtering:
1) Make sure you’re running version 2.63.
2) Run the SPAM wizard from the dialog admin interface for medium level protection.
3) Set up any black / white listing that you need. The relaying exemption option will allow any authenticated users to bypass SPAM filtering.

Advanced Filtering:
4) If you want to also do Bayesian filtering, this take a bit of setting up but is by far the most effective SPAM filter available today.
a) Set up Bayesian filtering to use only the Auto-Learn from Users training method. Add participating users and appropriate SPAM / non-SPAM folders to the Bayesian settings.
b) Get Participating users to sort their mail into SPAM / non-SPAM folders where Bayesian will automatically learn from them periodically.
c) You need to disable rejecting (deleting) the email on all SPAM filters so that the SPAM flag is set and the mail is allowed to pass through.
d) Set up Content Filtering with the Preset Content Filter Rule (Add Preset button) “SPAM Identifier”. This rule will mark SPAM detected mails with <SPAM> in the subject so that they can be more easily identified and moved to the SPAM folder. Bayesian is a learning system so once it is well trained (minimum of 1000 SPAM and 1000 non-SPAM mails) you can set this content filter rule to also place mails in the SPAM account directory but don’t do this until you are happy it is training accurately and you must then check your SPAM folder for false positives (mails wrongly marked as SPAM that aren’t really SPAM) and move them appropriately.