User redirection to external account does not work

[tlau]

In my user account (tony@abcde.com) setup, I checked "Use Redirections". An external account (tony@cdefg.com) was added.
"Still Deliver to User" box was checked too. However incoming emails landed in the inbox but were never redirect to the external account. Log files did not show any activites. I have both SMTP and Outgoing Mails services on too.

According to help file, it should work. ----> "Redirections - This option allows you to redirect any incoming mails for this account to other email addresses. The email addresses can be local or external accounts."

Do I have to do anything to trigger the redirection? Please help.

Thanks.

Tony

[Code Crafters]

If the redirection is to an external account, check your Outgoing Mail settings to make sure these are working correctly. In the main dialog admin interface, go to the Outgoing Mail settings under Services and press the Test DNS and Test Outgoing Route to test the connections and check for any obvious problems with these settings.