how to open emails sent as attachments

[Ikon]

A couple of times this past week I've tried clicking the Reply button in the AM Web Client, then selecting Forward As Attachment. The email gets forwarded OK, but I have no idea how to open the attachment in the forwarded msg.

Please note: I'm not using anything for email except the web client, whether at home or away. The AM Web Client is my only email client.

[Code Crafters]

Can you forward us an example email to info@codecrafters.com and we'll view this using WebMail to see if the format is as expected?

[Ikon]

example email sent.

[Code Crafters]

Can you resend? We can't see the email from you in our Inbox or SPAM folders.

[Ikon]

It's probably not the same as having an actual sample email, but here's a short video I made that shows what I'm seeing at my end: https://1drv.ms/v/s!Am5PWkYs-WX7iTQ2DKEQEK4xSmeM If you get a popup prompt to sign in to a Microsoft account simply click on No thanks, continue to view at the bottom of the popup.

[Ikon]

I just sent the email with the attachment. The subject should be: Fwd: OOOLED 6 Inch Slim Downlight.... Also, I have not received a not-able-to-deliver message for the previous attempt.

[Code Crafters]

We'll look into this to see if this can be improved.

[Ikon]

Thanks for taking the time to view the video. I'm glad it's something you're aware of. What I hate most in these things is when a vendor says, "We've never seen anything like that". It makes it so hard to get to a resolution.