Why Mail Users getting Disabled Frequently

[pagadala1]

Hi,

I recently bought your product and trying to implement the mailing for my company, and experimenting the mail functionality, I created 2 users using WebMail Signup process, my users are getting disabled automatically, why this is happening I am not able to figure it out, everytime I enable the user after sending some mails and wait for some time WebMail auto logs out and user getting disabled I am using windows Vista.

Thanks,
Madhu.

[rob]

The only way a user can be disabled automatically is if there is a settings error. By default, every 30 minutes will process and reload any changes from the settings. If for some reason the users.ini file appears to have changed, then the users will be reloaded. I would recommend examining the account logs has any automatically disablations will result in a 'Disabled due to settings error.' message being placed in the log.

[pagadala1]

accounts_1.txt
Mon, 02 Jun 2008 21:26:16 -> Success: Action=[Update User], Details=[Open ODBC connection.]
Mon, 02 Jun 2008 21:26:16 -> Success: Action=[Update User], Details=[Open user table.]
Mon, 02 Jun 2008 21:26:16 -> Success: Action=[Update User], Details=[Update record.]
Mon, 02 Jun 2008 21:26:16 -> Success: Action=[Update User], Details=[ODBC connection closed.]
Mon, 02 Jun 2008 21:26:16 -> Success: Action=[Update User], Details=[myuser@mycompany.com]
Mon, 02 Jun 2008 21:26:36 -> Success: Action=[Save], Details=[Saved domains.]
Mon, 02 Jun 2008 21:26:36 -> Success: Action=[Save], Details=[Saved groups.]
Mon, 02 Jun 2008 21:26:36 -> Success: Action=[Save], Details=[Saved shared address books.]
Mon, 02 Jun 2008 21:26:36 -> Success: Action=[Save], Details=[Saved mailing lists.]
Mon, 02 Jun 2008 21:26:36 -> Success: Action=[Save], Details=[Saved aliases.]
Mon, 02 Jun 2008 21:27:54 -> Success: Action=[Load], Details=[Load users. Open ODBC connection.]
Mon, 02 Jun 2008 21:27:54 -> Success: Action=[Load], Details=[Load users. Open user table.]
Mon, 02 Jun 2008 21:27:54 -> Success: Action=[Load], Details=[Load users. Successfully read 2 records, 0 bad records found.]
Mon, 02 Jun 2008 21:27:54 -> Success: Action=[Load], Details=[Load users. ODBC connection closed.]

server_0.txt
Mon, 02 Jun 2008 21:27:54 -> Success: Action=[Auto Load]
Mon, 02 Jun 2008 21:27:55 -> Success: Action=[Auto Re-Init]

After Executing Auto Load And Auto Re-Init users getting disabled.

Thanks,
Madhu.

[rob]

Please refer to my email.